Marta Financial Company is a payments company registered in Saudi Arabia. It services are provided Saudi Arabia and therefore, its activities, policies and regulatory compliance requirements are subject to the laws of Saudi Arabia under the supervision and control of the Central Bank of Saudi Arabia
This privacy notice describes how Marta Financial Company, and each of its affiliated entities collect personal data and how it is processed, used, and protected within KSA. Marta guarantees the confidentiality of all your information registered with us in line with our policy. Kindly read and understand this Privacy Policy carefully to understand our practices regarding the collection, storage, preservation, disclosure, and/or use of your personal data. MARTA reserves the right to make changes to this policy at any time at its sole discretion and to update this page accordingly. We recommend you review the Privacy Policy frequently to acknowledge and agree to the changes. Once you register on our website and mobile application, or by using any functions of the Site, you are deemed to have accepted and agreed to the terms of our Privacy Policy. If further information is required, we will provide you with a clear notification
.This privacy policy is part of the terms and conditions of use and internal company policies. Once you provide your information to us, you have agreed to use your information for the purposes described in the privacy policy
: In this Privacy Notice, unless the context otherwise requires, the following terms referred to shall have the following meaning •
Affiliate: means any entity to which the group or any Member of group is considered a major shareholder of such entity within the Kingdom of Saudi Arabia -
,Personal Data: means any data, which could lead to the identification of a person, directly or indirectly, including but not limited to: First Name and Last Name, Saudi National Identification Number, addresses, phone number, number -
.wallet account, credit card number
: There are many touch points that help us collect your data, some examples
.When establishing a relationship and benefiting from the service - when you use our services and become a customer and benefit from our products •
.Information exchange - when completing a form and uploading it to our website, email, social media posts, by calling our Customer Center or participating in promotions •
.Interaction (social media) - Any posts, interaction or communication that you make with us directly on social media channels •
.Browsing pattern - data about how you explore our website, when you visit, what types of internet browsers you are, and how you were referred to our website •
.Surveys - electronic online surveys that enable us to collect opinions on certain topics. For example, the customer experience, the look and feel of our website. Your valuable feedback enables us to improve the quality of our experience for you •
.From you personally, your authorized agent, or your legal representative •
.In legally acceptable cases, from third parties and public sources. This includes government agencies, credit information companies, and agencies •
The website collects or may collect personal data from users and MARTA reserves the right to trade this data between its website and its business partners and affiliated entities, to provide its services for marketing and advertising purposes and to generally improve communication with customers
: The personal information MARTA may collect includes
.Name and contact information, including email address and phone number -
.Any other information related to our application operations -
The data we collect from you is stored on our system servers. We take reasonable measures to protect your personal information from unauthorized access, use, and/or disclosure. We protect your data in a manner that is consistent with the relevant data protection laws and regulations in force in the Kingdom of Saudi Arabia. Although we take appropriate security measures that are consistent with industry practices, it does not guarantee that no one will breach or subvert the security measures and gain unauthorized access to your personal information. You should always ensure that you do not share your username and password with any third party to protect your personal information. We may allow third parties to access your information in cases where there is a need to verify your data or for other verification purposes. Marta guarantees that third-party verifications will help make your account secure from being used for fraud, money laundering, or other illegal activities. By submitting your personal information to us, you consent to share, store, and process your personal information by a third party
.Kept for as long as is necessary to fulfill the purpose for which it was collected •
.Kept within the Kingdom of Saudi Arabia •
.Retained to meet any legal and regulatory requirements •
Marta Financial may allow third parties to access your information in cases where there is a need to verify your personal information and for other verification purposes. We guarantee that the verifications used by the third-party application will help keep your account safe from fraud, money laundering, or any illegal activities related to our services. Marta Financial has the right to share personal information with third parties for the purpose of providing payment services, promotional purposes,
: as well as for legal reasons, as follows
Service Providers: We may share your personal information with a limited number of service providers to the extent necessary to provide services, such as identity verification, infrastructure hosting, data analysis, payment processing, customer •
.service. These service providers may need to access personal information to perform their services
.Business Partners: Marta Financial may share personal information with third-party business partners when necessary to provide services to users such as banks •
Legal claim: Marta Financial Company may use your personal information to protect the interest, rights, and property, or to maintain the safety of the company, its employees, and affiliates from legal claims, and disclose it to any third party •
if access to Personal Information or its use, maintenance, or disclosure is necessary for any applicable law, regulation, legal process, or enforceable governmental request and to enforce applicable Terms of Service, including investigation of a potential breach of fraud and security matters
We reserve the right to modify this privacy notice at any time. The Effective Date of this Privacy Notice, as stated below, indicates the date this Privacy Notice was most recently revised or modified. Checking the effective date below allows you to determine if there have been changes since the last time you reviewed the Privacy Notice. Therefore, we advise you to periodically check this privacy notice to ensure that you are aware of the updated version
We collect and use data as required based on the nature of the Services and the business. In most cases, our legal basis and purposes include, but are not limited to
.Comply with any requirements issued by the legal and regulatory authorities within the Kingdom of Saudi Arabia •
.To allow us to provide products or services •
.To protect you from fraud by performing identity and credit checks (know your customer) or checking for conflicts •
.To improve our products, services and your experience offered through our channels •
.Understand your needs as a customer and your eligibility for products and services •
.Promote new financial products and services that may interest you •
.The user of the site is prohibited from copying or saving any part of this site or its contents in any other site or saving it in any public or private electronic system for data extraction without the prior consent of the company-
.The company may send marketing information to you, especially those related to offers and discounts that we make from time to time, or service offers-
However, these third-party providers will not be allowed to send you marketing campaigns or messages related to other services they offer. If you receive any marketing messages that you did not request in advance, you shall inform us immediately
If you have any inquiry, suggestion, or complaint regarding this privacy policy or to request any service related to your personal information; Please contact us via (customercare@martapay.com)